Like A Family Doctor — But For Your Home Plumbing

Smart Leak Protection LLC – Privacy Policy
Last updated: December 8, 2025

This Privacy Policy explains how Smart Leak Protection LLC (“Smart Leak Protection,” “we,” “us,” or “our”) collects, uses, and shares information when you:

Visit SmartLeakProtection.com (the “Site”),

Contact us by phone, email, or SMS,

Fill out forms or book appointments through our online systems, or

Use any of our plumbing and smart water shutoff services.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are & How to Contact Us

Smart Leak Protection LLC
California Limited Liability Company
Address: 42291 Little Lake Rd, Mendocino, CA 95460
Service area: Mendocino Coast, California
Website: https://SmartLeakProtection.com
Email: [email protected]
Phone: (707) 593-0923

If you have any questions about this Privacy Policy or your personal information, you can contact us using the details above.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

Contact information: Name, phone number, email address, mailing address.

Property details: Property address, type of property, access instructions, relevant plumbing/system information.

Booking and service details: Requested services, appointment dates, notes you provide about your property or plumbing issues.

Payment information: We use Stripe and/or other payment processors to handle payments. We do not store full credit card numbers on our servers; payment data is processed and stored by Stripe under their own security and privacy policies.

Communication content: Messages you send via forms, email, SMS, or our customer relationship systems.

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on pages, and other usage details.

Cookie and tracking data: We use cookies and similar technologies to help operate the Site, understand how it’s used, and improve performance. See Section 5 (Cookies & Tracking) for more detail.

2.3 Information from Third Parties

We may receive information about you from:

Scheduling/CRM platforms: We use systems such as GoHighLevel to manage appointments, contacts, SMS messaging, and pipeline management.

Payment processors: Stripe may provide us with limited information about your payment status (e.g., success/failure, last four digits of card, etc.).

Marketing and analytics partners: Third-party analytics or advertising tools may provide aggregate or anonymized data about traffic and performance.

3. How We Use Your Information

We use personal information to:

Provide and manage services

Schedule and confirm appointments

Perform plumbing and smart water shutoff installations and service work

Communicate about your service requests, updates, or issues

Process payments and manage billing

Generate and send invoices

Process payments via Stripe or other processors

Handle refunds or adjustments when appropriate

Communicate with you

Respond to inquiries and quote requests

Send appointment confirmations and reminders

Send service follow-ups and maintenance reminders

With your consent, send marketing messages about new services, promotions, or updates

Improve our business and Site

Monitor Site usage and performance

Diagnose technical issues

Analyze trends to improve user experience and service offerings

Protect our rights and comply with the law

Detect and prevent fraud or misuse

Comply with legal obligations, regulatory requirements, or law enforcement requests

Enforce our Terms of Service and other agreements

4. SMS, Phone Calls, and Email Communications

4.1 SMS & Phone

By providing your phone number, you agree that we may contact you by:

SMS/text message (including automated messages), and

Phone calls (including for appointment scheduling, confirmations, updates, and customer support).

We may use platforms such as GoHighLevel to manage SMS and call communications.

Message & data rates may apply. The frequency of messages will depend on your interaction with us (e.g., initial confirmations, reminders, follow-ups, and occasional marketing messages if you opt-in).

You can opt out of marketing SMS at any time by replying “STOP” to a message. You may still receive non-marketing, service-related messages (e.g., appointment reminders) as needed to complete your requests, where permitted by law.

4.2 Email

We may send you emails for:

Quotes, invoices, and receipts

Appointment details and confirmations

Service updates, follow-ups, and support

Marketing newsletters or promotions (if you’ve opted in or where allowed by law)

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. We may still send important service or account-related messages.

5. Cookies & Tracking Technologies

We use “standard analytics & tracking” technologies on our Site, which may include:

Cookies: Small files saved on your device to remember your preferences and help us understand how you use the Site.

Pixels / tags / scripts: Small pieces of code used to measure traffic, conversions, and user behavior.

We use these technologies to:

Operate and secure the Site

Remember your preferences (e.g., form inputs, session information)

Measure and improve performance and user experience

Understand how visitors find and use our Site (traffic sources, pages visited, etc.)

Most browsers allow you to block or delete cookies through your settings. If you disable cookies, parts of the Site may not function properly.

6. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

Service providers and contractors

Scheduling/CRM and SMS tools (e.g., GoHighLevel)

Payment processors (e.g., Stripe)

IT, hosting, and website service providers

Analytics and marketing partners

These parties are authorized to use your information only as necessary to provide services to us.

Manufacturers and vendors (as needed)

When appropriate, we may share limited information (e.g., property information, installation details) with product manufacturers or vendors to help support your installation or warranty claims.

Legal and safety purposes

To comply with laws, regulations, subpoenas, or legal processes

To protect our rights, property, or safety, or that of our customers or the public

Business transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, customer information may be transferred as part of that transaction.

We may also share aggregated or de-identified data that cannot reasonably be used to identify you.

7. Data Retention

We retain personal information for as long as necessary to:

Provide services and maintain customer records,

Comply with legal, accounting, and tax obligations,

Resolve disputes and enforce agreements.

When information is no longer needed, we may delete, anonymize, or otherwise securely dispose of it, in accordance with applicable laws and our internal policies.

8. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information against loss, theft, misuse, and unauthorized access or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe a child under 13 has provided us with personal information, please contact us.

10. Your Choices & Rights

10.1 General Choices

You may:

Update your contact information by contacting us.

Opt out of marketing emails via unsubscribe links.

Opt out of marketing SMS by replying “STOP.”

Adjust browser settings to limit cookies and tracking (some functionality may be affected).

10.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and its amendments (CPRA), subject to applicable thresholds and exemptions. Depending on our legal obligations and your relationship with us, these rights may include:

Right to know: Request information about the categories and specific pieces of personal information we have collected about you, sources, purposes, and categories of third parties we have shared it with.

Right to delete: Request deletion of certain personal information we hold about you, subject to legal exceptions.

Right to correct: Request correction of inaccurate personal information.

Right to opt-out of sale or sharing: We do not sell personal information for monetary consideration. If in the future we engage in activities considered a “sale” or “sharing” under CCPA/CPRA, we will provide appropriate notices and opt-out mechanisms.

Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any applicable California rights, you can contact us at [email protected] or call (707) 593-0923. We may need to verify your identity before fulfilling your request.

Even if we are not legally obligated to honor a request, we will make a good-faith effort to do so where reasonable.

10.3 GDPR / International Visitors

Our services are primarily intended for customers in the United States. If you are located in the European Economic Area (EEA), UK, or another region with specific data protection laws, you may have additional rights (such as access, rectification, deletion, and objection).

If you contact us about these rights, we will assess your request in line with applicable laws and our actual data processing footprint.

11. Third-Party Websites

Our Site may contain links to third-party websites, services, or content that we do not control. This Privacy Policy does not apply to those third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit or services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top.

If we make material changes, we may provide additional notice (such as a prominent notice on the Site or via email, where appropriate). Your continued use of the Site or our services after a revised Privacy Policy is posted constitutes acceptance of the changes.

13. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

Smart Leak Protection LLC
42291 Little Lake Rd
Mendocino, CA 95460
Email: [email protected]
Phone: (707) 593-0923

Note: This Privacy Policy is a general template tailored to the information you provided. For full legal compliance (especially with CCPA/CPRA and any applicable telecom/SMS regulations), you should have this policy reviewed and customized by a qualified attorney licensed in California.